Privacy Policy

Effective Date: January 1, 2026
Last Updated: July 17, 2026

1. Introduction

At Healstrix Healthcare Pvt. Ltd. ("we," "our," or "us"), we are deeply committed to protecting the privacy, confidentiality, and security of our patients and website visitors. This comprehensive Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and medical information when you visit our website (www.healstrix.com) or utilize our home healthcare services in Patna.

By accessing our website and utilizing our medical services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or utilize our services.

2. Information We Collect

To provide high-quality home healthcare, we may collect personal identification and health-related information from users in various ways, including when users visit our site, book an appointment, or consult with our medical professionals.

A. Personal Data

• Identity Data: First name, last name, date of birth, gender.
• Contact Data: Residential address (for home visits), email address, telephone numbers.
• Financial Data: Billing details and payment information (processed securely through third-party gateways).

B. Sensitive Health Data

• Medical history, past diagnoses, and current medical conditions.
• Prescription records, lab test reports (e.g., X-Ray, ECG, Blood tests).
• Vitals and ongoing health monitoring data collected by our nurses or doctors during home visits.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized healthcare experience. Specifically, we may use information collected about you to:

• Deliver critical medical services directly to your home (e.g., ICU setup, dialysis, doctor visits).
• Create and manage your patient profile and medical records securely.
• Communicate with you regarding appointments, medical updates, or emergencies.
• Process payments securely and provide accurate billing and invoicing.
• Improve our website, services, and overall patient care protocols.
• Comply with legal obligations under Indian healthcare and IT laws.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal or medical information to third parties. We may share information we have collected about you in certain situations:

• Medical Professionals: We share your health data with our vetted doctors, nurses, and technicians strictly for the purpose of your treatment.
• By Law or to Protect Rights: If we believe the release of information is necessary to respond to legal process or investigate potential violations of our policies, as permitted by the laws of India.
• Third-Party Service Providers: We may share your information with third parties that perform services for us, such as payment processing, data analysis, and hosting services.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal and medical information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Patient Rights

You have the right to request access to the medical records we hold about you, request corrections to any inaccuracies, and request the deletion of your data (subject to medical retention laws in India). To exercise these rights, please contact our Data Grievance Officer.

7. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to file a grievance regarding your data, please contact us at: